Paradigx (“we”, “us”, or “our”) operates the website paradigx.com and the services available through it, including Tokenroute, Fieryeye, and Botu (collectively, the “Services”). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Services. By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Services.

We collect information you provide directly to us, including:

• Account information: name, email address, and password when you register for an account.
• Billing information: payment details processed securely through our third-party payment provider. We do not store full card numbers.
• Usage data: API request logs, token counts, model usage, and feature interactions associated with your account.
• Communications: messages you send us via email or support channels.

We also collect certain information automatically when you use the Services:

• IP address, browser type, and device information
• Pages visited and actions taken within the Services
• Cookies and similar tracking technologies (see Section 6)

We use the information we collect to:

• Provide, operate, and improve our Services
• Process transactions and send related information, including purchase confirmations and invoices
• Respond to comments, questions, and requests for customer support
• Send technical notices, updates, and security alerts
• Monitor and analyse usage patterns to improve the Services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Send marketing communications, where you have opted in to receive them

We do not use your data to train AI or machine learning models without your explicit consent.

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service providers: third-party vendors who perform services on our behalf, such as payment processing, cloud hosting, and analytics. These parties are contractually obligated to protect your information and use it only for the purposes we specify.
• Legal requirements: when required by law, regulation, legal process, or governmental request.
• Protection of rights: when we believe disclosure is necessary to protect the rights, property, or safety of Paradigx, our users, or others.
• Business transfers: in connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.

We retain your personal information for as long as your account is active or as needed to provide you the Services. You may request deletion of your account and associated data at any time by contacting us at [email protected]. We may retain certain information as required by law or for legitimate business purposes, such as resolving disputes or enforcing our agreements.

We use cookies and similar tracking technologies to operate and improve the Services. Cookies are small data files stored on your device. We use cookies to:

• Keep you logged in between sessions
• Remember your preferences
• Understand how you use the Services so we can improve them

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features of the Services.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit (TLS) and at rest, access controls, and regular security reviews. However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you
• Correction: request that we correct inaccurate or incomplete data
• Deletion: request that we delete your personal data, subject to certain legal obligations
• Portability: request that we provide your data in a structured, machine-readable format
• Objection: object to the processing of your data for certain purposes, including direct marketing

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete such information.

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by posting a notice within the Services prior to the changes taking effect. Your continued use of the Services after the effective date constitutes your acceptance of the updated policy.